Refund Policy
🛡️ 1. Refund Policy
Headline: 30-Day "Peace of Mind" Guarantee
"We stand by the durability of our gear. If you aren't satisfied with your purchase, we offer a 30-day money-back guarantee on all non-personalized items.
The 'Shield' Exception (Personalized Items): Because our Personalized Collars are custom-made specifically for your pet with their name and your number, we cannot accept returns on these unless there is a manufacturing error or the item arrives damaged.
How to start a return:
-
Contact us at theshieldpet@hotmail.com within 30 days of receiving your order.
-
Provide your order number and a photo of the item.
-
Once approved, we will provide the return address. Items must be in original, unused condition."